Playlist: Emotional Intelligence at Home and at Work
Compiled By: Chuck Wolfe
This playlist is designed for all Nebraska Warehouse-Cannonball Express Transportation-The Junction Employees and their families, Customers and Vendors, and their families too!
The Emotion Roadmap Successfully Planning for A Special Holiday Gathering
From Chuck Wolfe | Part of the The Emotion Roadmap: Take the Wheel & Control How You Feel series | 23:29
Emotion Roadmap explained with an example from a caller, Jim, who wants to make sure his new partner, and his son and daughter, who are all meeting for the first time, have a good experience together, right before the holidays.
Jim is strongly interested in a win win outcome for his children and his partner. He asks excellent questions, takes notes, and records the show.
Award Winning Leader Shares How to Inspire Team Members
From Chuck Wolfe | Part of the The Emotion Roadmap: Take the Wheel & Control How You Feel series | 22:53
John Caparella led over 10,000 team members when he was President in Vegas of the Venetian and Palazzo Hotels, and the Sands Convention Center. In this short conversation he and Chuck Wolfe discuss the role of Emotional Intelligence in his award-winning leadership style.
John believes people are his greatest asset and actually behaves in a way that supports this idea. Few leaders actually put employees first. John does and the result is the large number of awards received for outstanding customer service. Listen and learn why leaders need to find the time to make working engaging and meaningful.
Gift of Emotionally Intelligent Performance Discussions
From Chuck Wolfe | Part of the The Emotion Roadmap: Take the Wheel & Control How You Feel series | 16:40
Towards the end of each year people begin preparing for annual performance discussions. In my experience, using emotional intelligence to guide the giver and receiver of feedback for planning how they each want to feel themselves, and how they want each other to feel, leads to much more satisfactory discussions. Listen and learn how to emotionally plan the beginning, middle, and end of these discussions.
I view feedback discussions as having a beginning, a middle and an end. The beginning is setting the tone and getting each person to feel open, engaged, and supported. In the middle heightened alertness is important to focus on how each party is hearing each other. For the leader, is the person being reviewed hearing this in the way I intend it to be heard? For the person being reviewed, am I demonstrating openness and receptivity and minimizing any defensiveness, while still being able to offer differing points of view when I disagree. For both, at the end do we feel appreciated, valued, supported and cared about.